BillMitra POS is a digital cloud software (SaaS) product. There are no physical goods shipped. This policy describes how access is delivered after a successful payment.
1. Digital Delivery
Once payment is confirmed by our processor (Stripe, Razorpay, or Cashfree), your subscription is activated immediately. You can sign in to your account and begin using all features included in your plan.
2. Confirmation
- An order confirmation email is sent to your registered email address.
- A GST-compliant invoice is generated and made available in your account.
- Receipts and payment notifications are sent by the relevant processor (Stripe / Razorpay / Cashfree).
3. Expected Activation Time
- UPI, cards, netbanking, wallets (Razorpay / Cashfree): instant — typically within 1–2 minutes.
- International cards (Stripe): instant — typically within 1–5 minutes.
- Bank transfers / NEFT / RTGS: activated within 1 business day of funds being credited.
4. Delayed or Missing Access
If your payment has succeeded but the subscription is not active after the windows above, please email support@purposix.com with your transaction ID (Stripe / Razorpay / Cashfree reference). We resolve such cases within 1 business day.
5. No Physical Shipping
Because BillMitra POS is delivered electronically, there are no shipping charges, courier services, or physical addresses involved in delivery. Any future hardware add-ons (e.g. barcode scanners, printers) would be governed by a separate policy and disclosed at checkout.
6. International Customers
BillMitra POS is delivered globally over the internet. Local payment methods, currencies (INR, USD, EUR, GBP, AED, SGD, AUD, CAD), and applicable taxes are shown at checkout.
7. Contact
Purposix Private Limited, Kolhapur, Maharashtra, India. Email: support@purposix.com · Phone: +91 84858 03502.