This policy explains cancellations and refunds for BillMitra POS subscriptions billed by Purposix Private Limited via Stripe, Razorpay, or Cashfree.
1. Cancellation
You can cancel your subscription at any time from your account or by emailing support@purposix.com. Cancellation stops future renewals; your plan remains active until the end of the current billing cycle.
2. Refunds — General Rule
Subscription fees are non-refundable once a billing cycle has started, except as described below or where required by law. We do not offer pro-rated refunds for unused time.
3. 7-Day Money-Back (New Subscriptions)
If you are a new subscriber and request a refund within 7 days of your first paid invoice, we will refund the amount in full, less any taxes or processor charges that cannot be reversed.
4. Annual Plans
Annual plans cancelled after the 7-day window remain active until expiry and are not refunded. Upgrades during an annual cycle are pro-rated; downgrades take effect at the next renewal.
5. Failed / Duplicate Payments
If you were charged twice for the same invoice, or charged for a service you did not receive, contact support@purposix.com with the transaction reference. Verified duplicate or failed charges are refunded in full.
6. Refund Timelines by Processor
- Stripe: 5–10 business days back to the original card/bank.
- Razorpay: 5–7 business days back to the original UPI/card/netbanking/wallet.
- Cashfree: 5–7 business days back to the original payment method.
The exact date depends on your bank or wallet provider. Tax components are refunded as per applicable law.
7. How to Request a Refund
Email support@purposix.com from the email registered with your account, including:
- Invoice number or transaction ID (Stripe / Razorpay / Cashfree)
- Date and amount
- Reason for the request
8. Chargebacks
Please contact us before raising a chargeback — most issues are resolved within 1–2 business days. Unwarranted chargebacks may result in account suspension.
9. Contact
Purposix Private Limited, Kolhapur, Maharashtra, India. Email: support@purposix.com · Phone: +91 84858 03502.